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CUSTOMER SERVICE PLEDGE




OUR PLEDGE TO GUESTS

WE WILL GREET YOU WITH A SMILE, EYE CONTACT, AND POSITIVE BODY LANGUAGE. WE WILL TREAT YOU WITH RESPECT AND PROFESSIONALISM.

WE WILL ACKNOWLEDGE YOU AS SOON AS YOU CALL OR ENTER OUR FACILITIES AND WE WILL MAKE YOU FEEL WELCOME AND APPRECIATED.

WE WILL SPEAK FIRST AND LAST TO YOU. WE WILL GREET YOU WITH A GOOD MORNING/AFTERNOON/EVENING AND MAKE A POSITIVE PARTING REMARK, SUCH AS "HAVE A GREAT DAY."

WE WILL MAKE SURE YOU NEVER HAVE REASON TO BE UNHAPPY, DISSATISFIED OR DISAPPOINTED WITH OUR FOOD OR SERVICE.

IF YOU HAVE A COMPLAINT, WE WILL IMMEDIATELY APOLOGIZE AND DO WHATEVER WE CAN AT WHATEVER COST TO MAKE IT RIGHT.

WE WILL NEVER ARGUE WITH YOU OR BE RUDE TO YOU.

WE WILL ANSWER ALL YOUR INQUIRES HONESTLY,THOROUGHLY AND ACCURATELY TO YOUR SATISFACTION.

WE WILL ANSWER THE PHONE WITHIN FOUR RINGS WITH A FRIENDLY AND POLITE GREETING, SUCH AS "THANK YOU FOR CALLING CLUCK! MAY I HELP YOU?"

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Copyright © 2014 By CLUCK! Restaurants, Inc.
"CLUCK! Chicken & Fries,"
"CHICKEN HEAVEN 24/7" and
"WaffleNuts" are trademarks of CLUCK!
Restaurants, Inc. All Rights Reserved
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